Policies

 

Reservation Policy

Reservations can be made Monday- Friday from 9:00am-4:00pm. We recommend at least 2-4 weeks advance notice for trainings and up to 1-3 months (after ESI show) . Please provide the necessary information required to fully book a training. Our services are in high demand and are often booked weeks in advance. Please allow for flexibility in your request.

 



Cancellation Policy

Please give at least 72-hours notice if you and your staff cannot make the appointment. Once your appointment date has been reserved for you. We will be unable to issue a refund for any deposits for cancellations or no-shows, if cancelled 72-hours before the date agreed upon. We will be happy to reschedule your training. In case of performer illness or family emergency a another trainer will be called to cover their spot If a back up cannot be reached we will inform you immediately and work with you to find alternate solutions. If severe weather occurs and I  would be put at risk to attend the training, you will be informed immediately.

 



Payment

Soon after your confirmation is sent, you will receive an invoice. If you have not received it by the following day, please contact us by phone or e-mail. This invoice can be paid one of three ways:· Online with PayPal or a credit card. Follow the link in the body of the e-mail to view the invoice. On the left side bar, under “Invoice Options”, click “Pay Invoice”. Click “Pay Now with PayPal”. If you have a PayPal account, log in. If you do not have a PayPal account and would like to proceed with a credit card payment, click “Don’t Have a PayPal Account?” to log in as a guest. Fill out the required information.· Email Money Transfer. As every financial institute is different, these steps will vary. Log in to your online banking. Locate “Send E-Mail Money Transfer”. It is usually located under “Transfers” or “Payments”. The transfer should be sent to naturalbeautyrx@outlook.com. The security question should be “My Invoice Number” and the answer should be your invoice number · Mail a Cheque.  While the above are the ideal methods of payment, if you would prefer not to pay online we will also accept a cheque sent through the mail. The cheque must arrive and be cleared by the due date on the invoice. Ensuring the cheque arrives 5 business days prior to the due date allows ample time for it to be deposited and cleared. Please send it to the following address:

3671 Autumnleaf Court, Mississauga, Ontario L5L 1K7